Baxley Trailer Company produces the finest motorcycle stands and trailers for your motorcycle and we want your purchasing experience to be the best it can be. With that in mind, at times it may become necessary to replace a product because of failures in materials or workmanship or just because the product isn't what you thought it would be. Because of this we have what we believe to be fairly liberal warranty and return policies to help to assure you that we have your satisfaction in mind. The following warranty and return policies apply to our Chocks only; our trailers are covered by a seperate warranty and will be handled on a case by case basis.
LIFETIME LIMITED WARRANTY
Baxley Trailer Company guarantees all Chocks to be of first-class quality and provides a lifetime warranty against any defects in material and workmanship.
The warranty does not apply to damage caused by abnormal or unreasonable use of any of the chocks (including repairs or alterations other than by an authorized dealer).
This warranty gives you specific legal rights. Additional rights may be available under the laws of your State or Province. It is in place of all other warranties, including warranty of fitness for a particular purpose and warranty of merchantability and excludes any liability for incidental or consequential damages.
If your Chock has a manufacturer’s defect covered by our warranty, we will either repair or replace it, at our option, without charge. Please send to the address below. Include your name, address, phone number and e-mail address (optional) with your return. In California and other states so requiring, you may return the Chock through your place of purchase.
A damaged Chock not covered by the warranty can be repaired. Note that repair costs and handling charges may apply. If so, you will be notified prior to any service. Please send information to firstname.lastname@example.org. Include your name, address, phone number and e-mail address (optional) with your return.
If you are not satisfied with the products for any reason, you may return them within 30 days for a full refund less shipping costs and a $20 restocking fee. You will be responsible for shipping costs if you elect to return your purchases for any reason other than product defects. Note that the products must be returned to us in the original packaging and free from defects. You cannot use the products, damage them and then expect to return them to us for a full refund.
In the event you wish to return your purchase, please place the items in the original packaging and call the factory for details about shipping and return details.
We know that making purchasing decisions for products on the internet requires a degree of faith in the product advertising and we stand firm on the satisfaction of our customers as displayed in the FEEDBACK section of our website. We value the reputation we have built with our customers and want to add you to our long list of satisfied customers.